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Categories > 3CX > Flexible/Multiple Night Modes without Call Flow Designer
 
 


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R4

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Posts: 513
Posted Reply with quote  #1 

I came across a novel way of setting up night mode on the 3CX which makes it so much more flexible so I thought I would post it here.

You can create a Dummy Extension, with specific office hours, I called this extension Call Control so I would easily know what was going on.

For example......

Create Work hours as 09:00 till 17:00
Break Hours as 10:00 till 11:00

Forwarding rules set as the following:
Available -> Send to Day destination
DND -> Send to Night destination
Away -> Send to Break destination

Remember to enable "Auto Switch" at the bottom of the forwarding tab on the dummy extension (you do not need to register this extension) and click on the configure button. This is where you set the times for night/day and breaks.

Then make the inbound rule send all calls to this extension, this extension will automatically change status according to the time.

A big advantage of this is that you can have different night mode times for different DIDs by creating additional dummy extensions set this way. Meaning you can have different times for different departments or companies on the same system.

It is even possible to daisy chain dummy extensions to create multiple modes. For example, you could set up dummy 1 to have business hours from 09:00 till 12:00 with a break time of 10:00 till 11:00 but set the night destination to be dummy 2 which has business hours from 11:59 till 17:00 with a break time of 14:00 till 14:30 then the night destination of this would be the true night destination (or could be yet another dummy number and so on).

The big advantage of this is that it can be done on the standard free license.
R4

Founder
Registered:
Posts: 513
Posted Reply with quote  #2 
Just one more point with this, you can also use it to allow you to have different messages for break times to those used for night or other break times for that matter.
R4

Founder
Registered:
Posts: 513
Posted Reply with quote  #3 
Just an update to this, In the latest (V18) software this feature has been moved to the extensions Web Client. As we normally use an unequipped extension for this I simply added my email address to the extension and sent myself the welcome email. I then logged into the client and went to Settings (found under the ... on the left menu bar, Then click on the drop down menu in the top left (it will probably say General), click on Status then click on the dropdown menu where it says Available, then select Status Scheduler If setting for the first time click on the Automatically switch status to available during office hours button then click on the Use specific office hours button and this will bring up the settings you can change.

When done, don't forget to exit the client.

This makes it a little harder to set if you use it for multi level settings but it is still achievable.
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